Return Request Deadline:
You may request a return within 20 days of receiving your order. Return requests made after this period will not be accepted.
Return Shipping Costs:
The buyer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item if it is lost during shipping.
Return Address:
Please contact our customer service team to obtain the nearest return address. Our team will guide you with the correct return location based on your shipping address.
Return Conditions:
- Items must be returned in new, unused condition with all original tags, packaging, and accessories.
- Opened or used items may not be eligible for a return, unless there is a defect or damage caused by shipping.
- Non-returnable items: Items marked as final sale, perishable goods, or custom-made products are not eligible for return.
Return Process:
- Initiate Return: Contact our customer service team within 20 days of receiving your order to request a return. Please provide your order number and the reason for the return.
- Prepare Return: Once your return is approved, carefully package the item(s) to avoid damage during return shipping.
- Ship the Item: Send the item back to the return address provided by customer service.
- Refund Process: Once we receive the returned item and verify its condition, a refund will be issued to your original payment method within 5-7 business days.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will provide a full refund or replacement at no additional cost to you.
Please note that return policies may vary for different products. Be sure to check the specific product details before initiating a return request. If you have any questions or need assistance, feel free to contact our customer service team.